Webinar 19.4.2023: KONE’s SMO Journey

Welcome to the webinar about KONE Service Management Office

Webinar is in English.


  • 09:45-10:00 Login to the webinar
  • 10:00-10:05 Webinar opening by ItSMF
  • 10:05-11:00 

Speaker: Jayakumar Sambasivam, KONE


Jayakumar Sambasivam works for KONE in the role of Head of End User Support, leading KONE’s Service Desk, End-to-end service integration and SMO function. Jay has more than 22 years of experience and with KONE for over 16 years in various roles in a multi-supplier environment.

The recording of the webinar can be viewed later.

Presentation material: