Webinaari 1.10.2020 ITIL 4 in 2020, Roman Jouralev, ITIL 4, AXELOS

ITIL 4 in 2020, Roman Jouralev, ITIL 4 lead architect and author/Axelos


Warmly welcome to the afternoon webinar on the 1st of October at 14:00!



  • 13:45-14:00 Login to the webinar
  • 14:00-14:05 ItSMF opening
  • 14:05-15:00 ITIL 4 in 2020


Presentation: ITIL 4 in 2020

2020 has become a year of challenges and opportunities for everyone. Strategies and operating models have become even more dependent on technology and IT services. Many organizations had to undergo in weeks a digital transformation which would normally take months or even years.

How does ITIL 4 help in dealing with these challenges? How are they reflected in the Digital and IT strategy book published this September? What are the key ITIL practices to apply in the times of uncertainty?

These and other answers – from Roman Jouravlev, AXELOS, ITIL 4 lead architect and author.


It is possible to view the webinar as a post-recording if you are not able to join live broadcast.

Webinar is available from link;