10.4.2026 at 10.00-11.00
How to keep operations reliable today while preparing for the ways we’ll work tomorrow? The aim is a practical look at bridging textbook expectations and real‑world constraints through clearer ownership, better context, and stronger operational foundations.
Christian Engelund is a heavily experienced IT administrator, with more than 20 years of working within infrastructure areas and the related processes, across ITSM, ITOM, ITAM, and currently is the Service-Line Manager for ITOM and ITAM at Guidevision in Sweden, as well as a Senior ServiceNow Solutions Consultant, focused especially around the areas of CMDB, CSDM, and data management. Christian is also ITIL v4 Managing Professional certified, and has had ITIL-certifications since 2005.