Linkkejä

Kiinnostavia linkkejä IT Service Management- ja ITIL-alueelta. Seuraa mistä ITSM-yhteisössä keskustellaan!


ITSM & ITIL-linkkejä ja -blogeja

21.6.2010

SFIA Foundation Newsletter - June 2010

9.11.2009

A collection of technical white papers - ITIL. By OGC. 

24.9.2009

Understanding IT costs
An extract from the 2009 OVUM Butler Group Managing Costs in IT Strategy Report.

17.9.2009

OGC - Mandate for Change

Project requirements for an update to the ITIL® core publications

16.9.2009

TOGAF™ 9 and ITIL® V3
This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe.
Document by OGC

10.9.2009

Cross-Reference ITIL® V3 and MOF 4.0
Document by OGC

27.8.2009

Effective Service Desk and Incident Management Metrics by Stephen Mann, Butler Group
Lue blogi täältä.

25.6.2009

Supporting ITIL v3 with COBIT 4.1 by Stephen Mann, Butler Group
Lue blogi täältä

15.6.2009

APMG International julkaisi palvelukatalogia koskevan uuden sertifioinnin

itSMF Internationalin sertifiointeja kehittävän International Qualifications Committeen hyväksymänä APMG julkaisi palvelukatalogia koskevan uuden sertifioinnin. Sen kehittämiseen ovat osallistuneet Pink Elephant ja newScale.
Lue lisää lehdistötiedotteesta

13.6.2009
Practical Problem Management by Stephen Mann, Butler Group

Lue blogi täältä.

12.6.2009

Implementing IT Governance: Guide To Global Best Practices In IT Management
Ote IT Governance -kirjasta

5.6.2009

Teaming COBIT and ITIL for improved value and service
Syksyn itSMF-konferenssipuhujamme Robert Stroudin blogikirjoitus sisältää hyvää tietoa aiheesta ITIL ja COBIT Mapping. Lue täältä.

2.6.2009

How to Assign Value to an IT Service
Lue lisää CIO Update -blogista

27.5.2009

ITIL in a recession

Tuore OGC:n white paper

26.5.2009

The ROI Of ITIL
Kiinnostava lista: Mitattuja ITIL-hyötyjä

18.5.2009
Can ITIL Help Businesses Survive (and Thrive) in the Recession?

OGC Best Practices -sivustolla

15.5.2009
Seven Tips to Rapid Service Transformation

ITSM Watch.com blogi

12.5.2009

Why Now is the Perfect Time for ITIL
CIO Update blogissa Hank Marquis kirjoittaa "....with a global recession still in full swing, many wonder if it is the right time to invest in ITIL". Lue lisää täältä

10.5.2009

ITILV3 and Information Security White Paper

OGC Best Practices -sivustolla

24.4.2009
Stephen Mannin (Butler Group) blogi IT Management & Planning

Selecting a Corporate ITSM Support Tool

19.4.2009

ITPReport Juan Jimenezin blogi
Scoping a Successful CMDB

17.4.2009

Doing More with Less: IT Framework Integration
Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford. Read the blog here.

15.3.2009

British Computer Societyn artikkeli Green IT Service Management/ITIL

16.1.2009

2009: The Year Of Doing More With Less
ITSM and ITIL are the way to make this happen, writes ITSM Watch columnist Valerie Arraj. Read the blog here.

Know your security jargon
COBIT, governance, ISO 27000, ITIL, framework and standards. Robert Stroud, ITSM and & IT Governance Evangelist at CA, defines the terms. Check the video here.

10.12.2008

10 roles you need for ITIL configuration management
Read Tech Republic article here.

Everything you wanted to know about ITIL® in less than one thousand words
ITIL v3 White Paper


Tietoja ITSM & ITIL

IT Service Management Best Practices -tietoportaali OCG Best Management Practices

Viralliset ITIL-sanastot eri kielillä löydät täältä Glossaries and Acronyms

Tietoja Service Management - ITIL® Version 3 -julkaisuista 

Virallinen ITIL-sivusto http://www.itil-officialsite.com

OCG http://www.ogc.gov.uk

itSMF International http://www.itsmf.com