Kirjat aakkosjärjestyksessä
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (ITIL V3)
Jäsenhinta 10.00 €
ISBN: 9780955124570
Julkaisuvuosi: 2007
This new Dictionary defines the main terms, acronyms and abbreviations used within the Service Management environment, focusing particularly on ITIL V3. The Dictionary of Terms is an ideal source of information for anyone new to Service Management, a useful companion to the ITIL Service Lifecycle, and a handy reminder for more experienced professionals.
ABC of ICT - An Introduction to the Attitude,Behavior and Culture of ICT
Jäsenhinta 39.00 €
9789087531409
Authors: Paul Wilkinson, Jan Schilt
This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT Operation.
ABC of ICT - Card Deck
Jäsenhinta 13.00 €
9789087531386
Author: Paul Wilkinson
A new approach to dry and formal training and change programs; this card deck makes strong and sound points with a humorous pack of cards.
Designed and drawn by Paul Wilkinson and Jan Schilt well-known and respected throughout the world for their GamingWorks products.
ABC of ICT: The Exercise Workbook
Jäsenhinta 22.00 €
9789087531423
Authors: Jan Schilt, Paul Wilkinson
ABC stands for the Attitude, Behavior and Culture within IT organizations.
"ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage" to your IT organization, or more importantly, your business!
With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.
The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team
meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst practices that need solving in YOUR organization. The ABC of ICT Introduction book (sold separately) will then give help and tips for solving. We also have a website where people can give feedback on the book, share exercises and case studies and where they can find a list of training and consulting companies that deliver ABC of ICT products and services.
An Introduction to PRINCE2™: Managing and Directing Successful Projects
Jäsenhinta 23.00 €
ISBN: 9780113311880
Julkaisuvuosi: 2009
This guide provides a high level introduction to the updated PRINCE2 method covering both the "Managing" and "Directing" publications. It introduces the principles, processes and key themes, and gives practical examples of applying the method in practice.
Key features:
* Introduction to PRINCE2: Principles, Processes and Themes.
* Describes the PRINCE2 processes and how they can be applied in practice.
* Details the Project Board duties and behaviours.
* Helps tailor PRINCE2 to the project environment.
* Includes appendices for project descriptions, a glossary of terms and further information.
Business-focused IT and Service Excellence (Second Edition)
Jäsenhinta 25.00 €
978-1-902505-88-6
Achieving service excellence remains the goal of every IT department and organisation around the world, and it is increasingly vital to the on-going success of business at every level. Yet despite this growing inter-dependence, there exist major differences between what IT understands about business requirements, and what businesses expects from IT.
Author David Miller argues that this "perception gap" remains the largest single obstacle to achieving true service excellence, and that if this gap is ever to be bridged, it is crucial that IT professionals become more aware of the needs and challenges being faced by the businesses they seek to serve.
Business-Focused IT and Service Excellence provides that bridge. Designed to give IT professionals a thorough understanding of their business colleagues and customers, it sets ambitious new goals for IT service delivery and demonstrates how to achieve them.
Continual Service Improvement (CSI)
Jäsenhinta 115.00 €
ISBN: 9780113319494
Julkaisuvuosi: 2007
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL® has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Concepts and guidance in this publication include: Business and technology drivers for improvement Justification Business, financial and organisational improvements Methods, practices and tools Measurement and control Companion best practices.
Directing Successful Projects with PRINCE2
Jäsenhinta 39.00 €
ISBN: 9780113310609
Julkaisivuosi: 2009
This title has been designed as a role-specific handbook for senior managers and project board members, describing how to oversee projects being managed using PRINCE2. The guide sets PRINCE2 in the wider context of project management (but still non-specific for industry sector) and describes or cross-references techniques which support the PRINCE2 method.
The publication contains a 10 Minute Guide which provides essential guidance for the busy and/or experienced project board member.
The title contains chapters on:
* the Duties and Behaviours of the Project Board
* the Project Board's activities, covering
* pre-project
* authorising initiation
* authorising a project
* giving ad hoc direction
* authorising a stage
* confirming closure
* post project.
Directing Successful Projects Using PRINCE2 forms part of a pair of publications that are the result of the PRINCE2: 2009 project update. Its companion is Managing Successful Projects with PRINCE 2 (2009 Edition)
Foundations of IT Service Management Based on ITIL V3
Jäsenhinta 40.00 €
ISBN: 9789087530570
Julkaisuvuosi: 2007 360 sivua
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
Frameworks for IT Management, pocket guide
Jäsenhinta 13.00 €
ISBN: 9789087530877
Julkaisuvuosi: 2007 143 sivua
Frameworks for IT Management - A Pocket Guide. covers all the major frameworks and standards used by IT managers around the world. It may be pocket-sized but this comprehensive title summarizes all the following: Quality Management and Business Process Management (TQM, EFQM, ISO 9000, ISO/IEC 20000, TOGAF., TickIT, ISO 19770, ISO 15504, ISO 27001) Quality Improvement (CMMI, Six Sigma, eSCM-SP, IT Balanced Scorecard) IT Governance (AS 8015, CobiT, M_o_R) Information Management Generic Framework for Information Management (ITIL, BISL, ISPL, eTOM, ASL) Project Management (MSP, PRINCE2, PMBoK, IPMA Competence Baseline) Indispensable for the student and the experienced practitioner alike this title provides a key reference source not only on each framework but also its relevance to IT management.
Information Security Management with ITIL V3
Jäsenhinta 30.00 €
ISBN: 9789087535520
Julkaisuvuosi 2010
This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining
the required level and anticipating required changes. It covers:
• Fundamentals of information security - providing readers insight and give background about what is going to be managed. Topics covered include: types of security controls, business benefits and the perspectives of business, customers, partners, service providers, and auditors.
• Fundamentals of management of information security - explains what information security management is about and its objectives. Details are also given on implementing the process and the continuous effort required to maintain its quality.
• ITIL V3 and Information Security Management - shows the links with the other ITIL processes. Shows how integrating the Information Security Management activities
into existing processes and activities not only supports efficiencies but ultimately is the key way to achieve effective Information Security Management.
• Implementing Information Security Management - gives practical advice how to put Information Security Management into practice. From awareness in the organization via documentation required to maturity models; this guidance describes best practices for realizing Information Security Management.
ISO/IEC 20000 - A pocket guide
Jäsenhinta 13.00 €
ISBN: 9077212795
Julkaisuvuosi: 2007
The pocket guide condenses the principles and standards of ISO/IEC 20000 in a manner that helps nuture a basic understanding of the standard. It should be able to serve as a reference to any service organisations interested in learning more about or perhaps achieving ISO/IEC 20000 certification. It has been updated from its BS15000 predecessor to reflect the evolution to an International standard. It is, once again, endorsed by the itSMF IPESC (International Publications ESC).
IT Enabled Business Change; Successful Management
Jäsenhinta 26.00 €
9781902505916
The high profile failure of major IT-related projects in both private and public sectors underlines the need for stringent change management.
As businesses increasingly look to IT to enable that change, Sharm Manwani examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work, to how that change is identified, managed and implemented.
The structure follows a new IT-enabled business change lifecycle which focuses on strategic alignment and delivering benefits rather than implementing a technology solution.
All those involved in organisational change need to understand the pitfalls and the critical success factors. The potential audience therefore covers a wide range of business and IT executives, managers, professionals and expert users.
The main desired outcome of this book is that it helps those who are involved in IT-enabled business change projects to understand the issues and to be more successful.
IT Financial Management
Jäsenhinta 40.00 €
ISBN: 9789087535018
Julkaisuvuosi: 2009
It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must ‘create value´ for the business. This practical title describes the strong financial skills that IT managers must have in order to support:
- Operations: Finance departments rely heavily on IT managers being able to identify, track and measure costs - sometimes at a very granular level
- Budgeting: the very technical nature of IT operations means that budgeting can be more complex than many other areas
- Project Delivery: large technical project deliveries means that costs can be correspondingly complex to account for
- Business Modeling; pricing models rely heavily on IT managers skills and accuracy. Where one service supports many commercial offerings a strong model is needed to apportion costs appropriately
- Investment and business cases: a sound understanding of the financial contribution the IT assets make to the overall business is critical to gain support for ongoing investment
This outstanding title covers the main financial concepts that managers need to be familiar with in order for IT to take its proper senior place as a contributor to the business. It assumes a basic level of financial understanding and builds on the techniques required almost daily; therefore it is overwhelmingly practical and based on real world scenarios. Not only are the techniques fully described but issues such as
- roles,
- implementation,
- daily management and even
- tooling
are detailed.
IT Governance based on CobiT 4.1 - A Management Guide
Jäsenhinta 20.00 €
ISBN: 9789087531164
Julkaisuvuosi: 2007
This IT Governance Management Guide is the result of a project that involved many experts from all over the world. It started out as a compact reference to one framework, but it grew into an original document on IT Governance. It is provided for two purposes. First, it is a quick-reference guide to IT governance for people that are not acquainted with this field of work. Second, it is a high-level introduction to ISACA's open standard COBIT 4.1 that will encourage further study. This guide follows the process structure of COBIT 4.1, but adds new information to the structure. This guide is aimed at business and IT (service) managers, consultants, auditors and anyone interested in learning more about the possible application of IT governance standards in the IT management domain. In addition, it provides students in IT and Business Administration with a compact reference to COBIT 4.1.
ITIL Lifecycle Publication Suite (sis. 5 kirjaa)
Jäsenhinta 400.00 €
ISBN: 9780113310500
Julkaisuvuosi: 2007
The five core publications in the ITIL® Refresh Core Library Service Strategy (SS) Service Design (SD) Service Transition (ST) Service Operation (SO) Continual Service Improvement (CSI) Enjoy a considerable cost saving when purchasing all five titles together...
ITIL Lite - A road map to implementing partial or full ITIL V3 by Malcolm Fry
Jäsenhinta 29.00 €
9780113312122
ITIL Lite is designed to help organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components.
For many reasons not every organisation will want or be able to adopt the whole of ITIL V3, nor would they necessarily be encouraged to do so. This publication explains how to decide which components are essential to each specific organisation, and how to move forward with their implementation. The book is based on a project template to help readers put together their own project plans. Ideal for those whose budgets have been reduced but who still want to improve key processes and functions.
ITIL V3 - A Pocket Guide
Jäsenhinta 13.00 €
ISBN: 9789087531027
Julkaisuvuosi: 2007 166 sivua
Kirjan nimi aiemmin: IT Service Management Based on ITIL V3 - A Pocket Guide
The leading standards within the Service Management Community explained!
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well!
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
ITIL v3 Foundation Handbook
Jäsenhinta 15.00 €
ISBN: 9780113311972
Julkaisuvuosi: 2008
The Foundation Handbook performs a dual role. It´s a quick management-level reference tool for those interested in ITIL V3. Also - uniquely for a pocket guide - it covers the full content of the ITIL V3 Foundation Certificate syllabus and provides an ideal revision aid. It offers basic information around each process and function in the lifecycle, with cross-referencing to the core books for more in-depth reading. Endorsed by the APM Group, OGC´s Official Accreditor for ITIL, the Handbook comes complete with a key indicating which sections of the syllabus require most detailed study.
ITIL V3 Small Scale Implementation
Jäsenhinta 37.00 €
ISBN: 9780113310784
Julkaisuvuosi: 2009
An all-new edition of the popular classic for small businesses, "ITIL V3 Small-Scale Implementation" offers a practical guide to scaling ITIL for use in smaller organisations and suggests roles and role combinations suitable for the small and medium-sized business. A must-read for those starting out on the ITIL road.
ITIL V3 Taskukirja
Jäsenhinta 15.00 €
ISBN: 9789087535551
Julkaisuvuosi:2009
(Aiemmin tunnettu nimellä IT-Palvelunhallinta ITIL V3 Käsikirja)
Ensimmäinen suomenkielinen ITIL V3 -kirja on ilmestynyt.
IT-Palvelunhallinta -käsikirja on 169-sivuinen tiivis tietopaketti sisältäen johdannon palvelun elinkaarimalliin sekä keskeisiin prosesseihin ja funktioihin. Käsikirja on suora käännös vastaavasta englanninkielisestä Van Harenin julkaisusta "IT Service management, ITIL V3 Handbook", joka on heidän BEST SELLER -listallaan.
ITIL-viitekehys sisältää runsaasti erilaisia malleja, käsitteitä ja terminologiaa. itSMF:n sanastotyöryhmä on kääntänyt aikaisemmin suomeksi noin 500 termiä sisältävän sanaston. Nyt käännetty käsikirja täydentää erinomaisesti suomenkielisen materiaalin saatavuutta. Vaikka osa organisaatioita käyttää englanninkielistä terminologiaa, niin myös suomenkieliselle materiaalille on ollut selkeä asiakastilaus.
Käsikirja on kaksiosainen. Ensimmäisessä osassa kuvataan palvelun elinkaaren vaiheet, peruskäsitteet, prosessit yleisellä tasolla, organisointiin ja rooleihin liittyviä asioita, menetelmiä ja työkaluja sekä käytöönottoon ja tuotantoon liittyviä asioita. 2-osassa käydään tarkemmin läpi eri elinkaaren vaiheisiin littyviä prosesseja ja funktioita. Kirja sisältää myös runsaasti suomennettua kuvamateriaalia, joka havainnollistaa prosesseja, malleja ja viitekehyksiä.
ITSM Process Assessment Supporting ITIL (TIPA)
Jäsenhinta 30.00 €
ISBN: 9789087535643
Julkaisuvuosi 2009
The key to any successful IT Service Management solution are strong, clear
processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does so using the key ISO/IEC standard in this area. In brief, it explains how to use the TIPA framework to bring together ITIL and ISO/IEC 15504.
Readers can therefore be confident of a trong, well-thought out and solid approach which will help identify:
• The concepts of process assessment and process maturity
• How to plan and perform a process assessment
• How to use the approach
• How to launch an improvement process starting with an assessment project Because it focuses on ten key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to ISO/IEC 20000. The book also offers valuable information about the roles of and differences between process
assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided.
itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification
Jäsenhinta 10.00 €
ISBN: 0955124514
Julkaisuvuosi: 2006 44 sivua
This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification scheme or working with an organisation planning to achieve certification. The above scheme has been developed by itSMF UK to provide independent verification that an organisation has satisfied the requirements of the ISO/IEC 20000 standard. It is managed by the itSMF UK on an international basis and its operations are closely monitored to ensure consistency around the world. It can be viewed as a complementary title to the existing 'ISO/IEC 20000 - a pocket guide'.
Key Element Guide Suite (sis. 5 kirjaa)
Jäsenhinta 45.00 €
ISBN: 0113310889
Julkaisuvuosi: 2008
These Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges, and key lessons for each of the five elements of the service lifecycle. Key Element Guide Continual Service Improvement Key Element Guide Service Design Key Element Guide Service Operation Key Element Guide Service Strategy Key Element Guide Service Transition
Managing Successful Projects with PRINCE2
Jäsenhinta 59.00 €
ISBN: 9780113310593
Julkaisuvuosi: 2009
The book provides a universally applicable project management method: the principles, processes and techniques that enable individuals and organisations to successfully deliver their projects within time, cost and quality constraints.
Managing Successful Projects With PRINCE2 forms part of a pair of publications that are the result of the PRINCE2:2009 project update. Its companion is Directing Successful Projects with PRINCE 2 (2009 Edition).
The title has been designed as a role-specific handbook for Project Managers, Team Managers and Project Support.
The new 2009 edition:
* explains the principles of PRINCE2
* describes the PRINCE2 processes in their entirety
* describes key themes of project management, specific to PRINCE2, that are required for the processes to be effective
* cross-references techniques that may be applied
* explains how to tailor the method
* provides context of when and how to use PRINCE2 for different project environments (eg standalone or as part of a programme).
Like the 2005 guidance, the book contains chapters on Starting Up a Project, Directing a Project, Initiating a Project, Controlling a Stage, Managing Product Delivery, Managing Stage Boundary and Closing a Project. In addition, the guidance also looks at the wider role of the Project Manager, including soft skills of the project manager; leading and managing; stakeholder engagement and communication planning; organisational change management; PRINCE2 in different types of organisation and cultures; and training needs for project teams.
Metrics for IT Service Management
Jäsenhinta 35.00 €
ISBN: 9077212698
Julkaisuvuosi: 2006
This book considers the design and implementation of metrics in service organisations using industry standard frameworks. It uses the ITIL process structure and many principles from ITIL and ISO/IEC 20000 as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organisations.
NEW ITIL Lifecycle Publication Suite 2011 (Hardcopy)
Jäsenhinta 400.00 €
2011
The new edition, the first significant update since 2007, addresses a broad range of issues raised in the Change Control Log and resolves errors and inconsistencies in the text and diagrams across the whole Suite. The Service Strategy book has been thoroughly reviewed, clarifying the concepts it contains without changing the overall message (and defining new processes for strategy management and business relationship management). A number of concepts, principles and process flows have been clarified or simplified in the other volumes; Service Strategy and Service Design have been more closely aligned; and there is additional guidance in areas such as CMS & SKMS and service asset & configuration management (Service Transition) and the seven-step improvement process (CSI).
NEW ITIL Lifecycle Publication Suite 2011 (PDF)
Jäsenhinta 400.00 €
2011
Noh, sano naakka ku nokka katkes
Jäsenhinta 15.00 €
ISBN: 9513123243
Julkaisuvuosi: 2001.
Nidottu, pehmeäkantinen, 189 sivua, värikuvitus
Tämä kirja on kertomus siitä, miten pesunkestävä rockmies päätyi neuvottelemaan miljoonarahoituksista liituraitapukuisten lontoolaispankkiirien toimistoihin ja pitämään kansainvälisiin konferensseihin PowerPoint-esityksiä professoreille ja huippujohtajille. Se on kuvaus uusmedian hulluista vuosista, jolloin kovapalkkaisia ammattilaisia haettiin Aku Ankan ja roolipelilehtien kautta ja vapaat työajat tarkoittivat, että töitä tehdään kelloon katsomatta, energiajuomien ja pizzataksin voimalla. Alalle rynnineet pikkupojat puhuivat kymmenistä miljoonista kuin leivästä.
Wapitissa oltiin luomassa radikaalisti uusia toimintamalleja, niin matkapuhelimen käytön kuin yrityskulttuurin suhteen. Ja siitä mitä tästä kaikesta opimme; emme mitään.
Mato Valtonen käy läpi matkan alun voitonvarmoista brainstormingeista lopun epätoivoisiin ponnisteluihin hakea rahoitusta markkinoilta, joilla koko wap-kirjainyhdistelmä oli muutamassa kuukaudessa muodostunut kirosanaksi. Matkassa mukana alan kiintotähdet, Antti Piiposta Linus Torvaldsiin.
Kirja on hämäävän helppolukuinen kertomus seonneesta it-maailmasta ja konkurssista.
Noh, sano naakka ku nokka katkes on on hämäävän helppolukuinen kertomus seonneesta it-maailmasta ja konkurssista, sekä siitä miten rock-mies ideoi pää höyryten, käy ylikierroksilla ja turvautuu pilleripurkkiin, voittaa ja häviää, näkee viimein firman Battery-jääkaapin tyhjentyvän ja katselee lopulta konkurssipesää. Kirja lupaa kertoa ihmeellisen tarinan ja sen myös tekee!
Passing the PRINCE2™ Examinations
Jäsenhinta 22.00 €
ISBN: 9780113311903
Julkaisuvuosi: 2009
Essential reading for those intending to take the new Foundation and Practitioner courses for PRINCE2 2009, 'Passing the PRINCE2 Examinations 2009 Edition' has been
revised to include the updated syllabus. It is also suitable for students undertaking self-study and/or online training for the exams.
Passing your ITIL Foundation Exam - 2nd Edition
Jäsenhinta 20.00 €
ISBN: 9780113312061
Julkaisuvuosi: 2009
This study aid, 'Passing your ITIL Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the Foundation exam. It has been updated in line with the new 2009 syllabus.
This publication provides an overview of the purpose, objectives and format of the examination. It offers a high-level introduction to the Service Lifecycle and each of its five components to help candidates pass the Foundation exam and the Version 2 to Version 3 Bridging Exam.
Passing Your ITIL Intermediate Exams
Jäsenhinta 30.00 €
ISBN: 9780113310999
Julkaisuvuosi: 2009
This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecycle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers details about the exams, the preparation and how to achieve the target competencies.
Written by one of the original ITIL V3 authoring team, This publication looks at principles, processes, common activities and Implementation and Improvement, it looks at all nine streams and what is required within each stream to help candidates pass their exams.
Key features:
• Enables you to recap on foundation level learning to ensure your basic level of knowledge is up to scratch before launching into the intermediate level.
• The Study Aid uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.
• The structure of the book complements the structure of the exam syllabus
• The book contains sample questions and answers for each of the nine modules.
• Exercises on a case study and exercises asking you to relate your learning back to your organisation.
• Part of the Study Aid series from TSO the official publisher of ITIL.
PRINCE2™ Edition 2009 - A Pocket Guide
Jäsenhinta 15.00 €
ISBN: 9789087535445
Julkaisuvuosi: 2009
* This Pocket Guide supplies a summary of the PRINCE2 method, to provide a quick introduction as well as a structured overview of the method.
* Main target Group for this pocket guide is anyone who wants to get to know the method PRINCE2 or a methodical approach for project management. The book is also very useful for members of a project management team on a project using the PRINCE2 method. Furthermore this pocket guide can be used as literature for the preparation of the PRINCE2 2009 Edition Foundation exam
* This pocket guide is based on PRINCE2 2009 Edition
* This pocket book deals with processes, themes and principles within project management and PRINCE2.
* Tailoring PRINCE2 explains how to fit the PRINCE2 method onto the specific project circumstances.
PRINCE2™ Pocketbook 2009 Edition
Jäsenhinta 6.00 €
ISBN: 9780113311996
Julkaisuvuosi: 2009
'PRINCE2 Pocketbook - 2009 Edition' is in line with the new PRINCE2 2009 'Managing Successful Projects with PRINCE2' and has been produced as a reference tool for the trained PRINCE2 Practitioner who is assumed to be familiar with the method and the terminology. This publication should be used in conjunction with 'Managing Successful Projects with PRINCE2' which contains full details of the method.
Service Design (SD)
Jäsenhinta 115.00 €
ISBN: 9780113310470
Julkaisuvuosi: 2007
In order to meet the current and future business requirements, this text provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT service solutions and processes. Concepts and guidance in this publication include: Service design objectives and elements Selecting the service design model Cost models Benefit/risk analysis Implementing service design Measurement and control
Service Level Management - A Practitioner´s Guide
Jäsenhinta 25.00 €
ISBN: 9781906745004
Julkaisuvuosi:2008
Service Level Management - a Practitioner's Guide' is the latest publication from itSMF UK and the brainchild of its SLM Special Interest Group. Offering a practical, experience-based approach to the subject matter, the guide discusses the best way to design an SLM roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more. Complete with a free CD packed with sample templates and supporting documents.
Service Operation (SO)
Jäsenhinta 115.00 €
ISBN: 9780113310463
Julkaisuvuosi: 2007
By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL® library, guidance is based on a selection of familiar service support and service delivery control points. Concepts and guidance in this publication include: Application management Change management Operations management Control processes and functions Scaleable practices Measurement and control.
Service Strategy (SS)
Jäsenhinta 115.00 €
ISBN: 9780113310456
Julkaisuvuosi: 2007
"A view of ITIL® that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication." Concepts and Guidance included are: Service Management strategy and value planning Linking business plans and directions to IT service strategy Planning and implementing service strategy
Service Strategy (SS), 2011 Edition
Jäsenhinta 115.00 €
2011
Service Transition (ST)
Jäsenhinta 115.00 €
ISBN: 9780113310487
Julkaisuvuosi: 2007
Service Transition focus on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment. Concepts and guidance in this publication include: Managing organisational and cultural change Knowledge management Service knowledge management systems Methods, practices and tools Measurement and control Companion best practices
Sinun luovuutesi, Omistajan käsikirja
Jäsenhinta 16.00 €
9789513159269
2011
Luovuus on työkalumme ongelmien ratkomiseen, tavoitteiden saavuttamiseen, kehitykseen sekä kilpailijoiden takanamme pitämiseen.Suomen kysytyimpiin luovuudesta luennoiviin kuuluva Mato Valtonen sekä ansioitunut saksalainen näyttelijä, muusikko ja koomikko Michael Gaedt löivät ajatuksensa yhteen ja lähestyvät nyt aihetta kovin erilaisesta näkökulmasta, jossa luovuutta käsitellään hieman ironisestikin pelkkänä tuotteena - kuten pesukonetta tai leivänpaahdinta.Sinun luovuutesi - omistajan ohjekirja on käyttöopas tuotteelle jonka jo omistat: aivosi, sekä niiden kyky yhdistellä ja sekoitella kaikkea nähtyä, kuultua tai tunnettua. Valitettavasti sinut on saatettu tähän elämään ilman ohjekirjaa. Asia on nyt korjattu. Tekemisesi ja tekemättä jättämisesi puretaan osiin ja kasataan jälleen tavalla, jossa mennään mekaanisesti todella iholle.
Suomesta, rakkaudella | From Finland With Love
Jäsenhinta 22.00 €
ISBN:9789510304150
Julkaisuvuosi: 2010
"En nyt menisi ihan niin pitkälle, että kutsuisin Suomea paratiisiksi. Se on siihen helvetin paljon liian kallis ja kylmä. Mutta ollakseni taas ihan todella rehellinen: Niin hauska kuin minusta onkin valittaa, en koskaan ole oikeasti katunut tänne tuloa."
Roman Schatz (s. 1960) on saksalaissyntyinen tv-tuottaja, ohjaaja, esiintyjä ja kirjailija. Hän on asunut Helsingissä vuodesta 1986.
Maarika Autio on helsinkiläinen monitaitoinen, -kielinen ja -mielinen free lancer, joka suunnittelee julisteita sun muita nuorisoprojekteille, musisoi klassisen pianonsoiton jälkeen malletistina eli marimban ja heptatonisen balafonin taitajana, esittää ja opettaa ammatillisen balettikoulutuksen vankalta pohjalta länsiafrikkalaisia tansseja, on pääasiassa horrostavan teatteriryhmän aktiivijäsen sekä ymmärtää asiat väärin ainakin kuudella kielellä.
The CMDB Imperative
Jäsenhinta 35.00 €
ISBN: 9780137008377
Julkaisuvuosi:2009
Implementing an enterprise-wide Configuration Management Database (CMDB) is one of the most influential actions an IT organisation can take to improve service delivery and bridge the gap between technology and the business. With a well-designed CMDB in place, companies are better positioned to manage and optimise IT infrastructure, applications and services; automate more IT management tasks; and restrain burgeoning costs. "The CMDB Imperative" presents a start-to-finish implementation methodology that works and describes hom the CMDB is shifting towards the superior Configuration Management System (CMS).
The Executive Guide to Directing Projects: within a PRINCE2™ and MSP™ Environment
Jäsenhinta 23.00 €
ISBN: 9780113311897
Julkaisuvuosi: 2009
This publication is an accessible summary of the full guidance in a portable format suitable for quick reference or a quick read - a "ten minute guide" for the busy project board member. It is aimed at experienced senior managers and project board members who are already familiar with PRINCE2, and therefore do not require frequent reference to the full guidance.
The guide introduces the additional considerations that project boards need to take into account if the project is being run within a programme and/or portfolio managed governance structure.
The Official Introduction to the ITIL Service Lifecycle
Jäsenhinta 40.00 €
ISBN: 9780113310616
Julkaisuvuosi: 2007
This is the official gateway to ITIL®. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model. It puts into context all the familiar ITIL processes from the earlier books and serves to illuminate the background of the new ITIL structure. It describes why the service lifecycle approach is best practice in today's service management and makes a persuasive case for change. After showing high level process models it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making and then the principles behind design & deployment and operation & optimisation. The main body of the book introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. It then gives an overview of the guidance specific to each stage of the lifecycle. Each chapter concludes with key messages and lessons, showing how the introduction relates to the full library with its deeper levels of practice expertise and structured application.
The Service Catalog
Jäsenhinta 30.00 €
ISBN 9789087535711
Julkaisuvuosi 2009
The service catalogue means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately.
This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalogue and to understand the role that the service catalogue performs within the service portfolio. In addition, a complete service catalogue schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.
